Manage your communication channels

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New ways of working and employee expectations require new ways of communicating. There is a range of communication channels now available to us but how do we decide which channels we need to achieve our communication goals? 

How do we choose channels based on our audience and what we want to communicate? 

How do we demonstrate listening in a way we can manage, respond and taken appropriate action?

We help organisations to develop a communications channels strategy that enables them to:

• Understand how people want to receive different types of information and how they want to share their thoughts and ideas.
• A documented list of available communications channels with the agreed best use approach and when not to use them.
• A listening approach to support employee voice and engagement.
• Create effective channel measures that focus on reach, engagement and business outcomes.